Poor service, innovation seems to be messing me around

I am truly disappointed with the service I'm receiving for your claims department.

I have been a client with innovation for many years and quite a few of my vehicles over the years has been under warranty with you guys. Last year, I had an issue with my mechatronics, we did a claim and it was paid out, the repairing dealer holds the warranty for 12 months.. 10 months later the gearbox and clutches give up and innovation is rejecting the claim based on a call that they say they have between myself and the dealer to ask on the health of the gearbox and clutches.. Now they are saying they they can't conver the gearbox bcoz the dealer must have it under warranty but he didn't work on the gearbox, he only worked on the mechatronics, so the warranty is on the mechatronics.. This is truly ridiculous.. I'm writing this as I'm on the call for 40 mins with them asking for this recording to hear exactly what it says (where the repairer must be liable for a part that he didn't replace) and they said they can't give it to me, I must wait 1-7 working days for complaints department to contact me which is ridiculous as my car has been parked off for 2 weeks already.. Even today, i didnt get anything to say the claim was rejected, i had to call in and find that out.. I have asked to speak to a supervisor or the complaints department and I'm currently on wait for over 40 mins..

For a recurring client, this is truly disappointing service..