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Ndaedzo N
1 reviews | Active since Jul 2022
13 Jul 2022, 15:41
POOR SERVICE IN THE HIGHEST LEVEL
On the 1st July 2022 I made a claim for my Rim and Tyres cover. Even after two full weeks the claim still pending I have to drive my car without spare wheel although I have never defaulted my premium. This is totally unfair treatment.
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Innovation Group's replyOfficial
13 Jul 2022, 15:45Dear Ndaedzo Nduvheni, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply13 Jul 2022, 15:45
Official
Dear Ndaedzo Nduvheni, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team