jR
jasteel R
1 reviews | Active since May 2017
27 Oct 2025, 09:51
Poor service from sales management and customer care agents
This company is totally a problematic one! I clearly requested the sales manager to call me back after my last call with her and she didn't call.
I've made between 4 to 6 calls to them to tell them not to cancel my policy and I am uplifting that request. However I have my calls recorded as well. I spoke to a customer care agent and told them to uplift the request and they confirmed they will put down notes on the system.
Now I received an sms to say my policy is now canceled!
I think its safe to say I am going to report this to the Fais ombudsman. This matter needs the intervention of higher disputes!
Highly not recommended!
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Replies (6)0
Replies (6)
Innovation Group's replyOfficial
27 Oct 2025, 10:13Dear jasteel ranjith
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply27 Oct 2025, 10:13
Official
Dear jasteel ranjith
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
jR
jasteel R's updateReviewer Update
28 Oct 2025, 09:39I asked for you
jR
jasteel R's update28 Oct 2025, 09:39
Reviewer Update
I asked for you
jR
jasteel R's updateReviewer Update
28 Oct 2025, 09:39I asked for you guys to get the sales manager to call me. The one that called me on the 24th Oct. As still nothing!
jR
jasteel R's update28 Oct 2025, 09:39
Reviewer Update
I asked for you guys to get the sales manager to call me. The one that called me on the 24th Oct. As still nothing!
Innovation Group's replyOfficial
28 Oct 2025, 09:52Dear Jasteel ranjith,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply28 Oct 2025, 09:52
Official
Dear Jasteel ranjith,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
jR
jasteel R's updateReviewer Update
31 Oct 2025, 08:49Up until now no one called me back. It seems as if the customer must do all the calling!
jR
jasteel R's update31 Oct 2025, 08:49
Reviewer Update
Up until now no one called me back. It seems as if the customer must do all the calling!
Innovation Group's replyOfficial
31 Oct 2025, 09:00Dear Jasteel Ranjith,
We acknowledge receipt of your complaint and thank you for taking the time to notify us.
Kindly note that we have referred the matter to the Specialist assigned to review and revert accordingly based on the concerns at hand.
Best Regards
We acknowledge receipt of your complaint and thank you for taking the time to notify us.
Kindly note that we have referred the matter to the Specialist assigned to review and revert accordingly based on the concerns at hand.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply31 Oct 2025, 09:00
Official
Dear Jasteel Ranjith,
We acknowledge receipt of your complaint and thank you for taking the time to notify us.
Kindly note that we have referred the matter to the Specialist assigned to review and revert accordingly based on the concerns at hand.
Best Regards
We acknowledge receipt of your complaint and thank you for taking the time to notify us.
Kindly note that we have referred the matter to the Specialist assigned to review and revert accordingly based on the concerns at hand.
Best Regards
Innovation Group Customer Services Team