POOR SERVICE from Innovation Group and Suzuki

Suzuki Boksburg sold me an optional service plan with my vehicle for which paid cash upfront on 04 November 2025 as i paid cash for the vehicle and with which I had 14 days to cancel. Upon cancellation and their receiving all documentation I had to wait 21 days for the refund via gateway cancellations which their process. Upon waiting the period, Innovation through Gateway Cancellations informs me that they have not received any payment from Suzuki Boksburg for the Service Plan. I tried calling many times and drafted emails in response to this matter to Innovation Group but to no avail nor any action or communication on their part..Poor service and responsibility on the part of Suzuki Boksburg and Innovation Group