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slambert R
1 reviews | Active since Apr 2017
29 Nov 2023, 12:53
Poor service from innovation group
It's been almost a month since my husband logged a call to have the transfer of ownership to be done and still no changes has been done. The consultants keeps on giving excuses that the Administrator is busy on it. The car is having a problem and it's on warranty and requires a service. Reference is ***BWE1. Lerato Leputla Sen d an email 5days ago saying he will follow up with them and still no reply. We urgently need this transfer of ownership to be settled.
Regards Kiewiet Samuel Hendriks
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Innovation Group's replyOfficial
30 Nov 2023, 08:42Dear Slambert Renay, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply30 Nov 2023, 08:42
Official
Dear Slambert Renay, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team