Poor service from Innovation Group

It is such a mission to get assistance, you get to wait on the call for the consultants for a long time. After getting the consultant, they will do a long profile verification and still not help but to transfer you to the next department. I needed to hire a car since I have that benefit and I called the claims department only for them to transfer me to the roadside assistance department. The roadside dpt told me they do not deal with car hire, I called again the claims depth and still they sent me back to roadside assistant. They did this to more 3 times, doing back and forth. From 2pm trying to get assistance until 5pm no one is willing to assist me. I really need to be mobile, I need the hired car. I'm very disappointed. I was promised to be called back by the team leader but no one called. Such a poor service and the sad part, the claims dpt doesn't work on weekends.