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nana.matlhaku nana.matlhaku

1 reviews | Active since Jul 2016

15 Jul 2024, 14:20

Poor service from Innovation group

Pathetic service and *********** consultants. Every day I get calls from consultants offering ne a service plan and when I have queries about the service plans, I’m given incorrect information. I was called on Tuesday and was told that I can get a service plan that covers everything including brake pads and brake discs. I called today and got a very rude sales consultant named Vusi who kept interrupting me as I was explaining what was said to me and he was shouting at me telling me he has been working at innovation group for 10years and whatnot. I’m taking my business elsewhere as when I need to claim there’s different stories from you guys. I want my power up cancelled too and I won’t be paying any cancellations fees because if I was given the right information in Feb the day I signed up, I wouldn’t have taken up on the product. Policy number sid002438

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Replies (1)
Innovation Group
Innovation Group's reply15 Jul 2024, 14:47
Official
Dear Nana D'nanzo Matlhaku,
 
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
 
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
 
Best Regards
Innovation Group Customer Services Team