VN
Vuyokazi N
1 reviews | Active since Jul 2024
26 Aug 2024, 08:09
Poor Service Ever !!!
I have recently with the Innovation Group in July regarding cancellation of policy which i was not happy about untill today i am not getting any joy from them the are failing to provide me with answers i have been sending email however i am am not getting any response in terms of the status of policy, they have once indicated that the refund was paid into my account on 13 August 2024 , as i have indicated to them that i did not recieved any thing , they have been quiet since then , and the matter was escalated to their complaint department , until today there is no feedback , now sure where am i supposed to get answers then, thanks
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Innovation Group's replyOfficial
26 Aug 2024, 08:41Dear Vuyokazi Ndengane,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply26 Aug 2024, 08:41
Official
Dear Vuyokazi Ndengane,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team