NM
Nompumelelo M
1 reviews | Active since Apr 2023
28 Apr 2023, 13:48
Poor Service
I registered a warranty claim on the 19 April 2023,I was informed that an assessor would be assessing the claim. The vehicle was inspected on Monday the 24th April 2023, to my shock when I follow up each time I'm being told they are waiting for the report from the assessor. This company doesn't take their clients seriously, the service is poor and has *********** employees. Turnaround time for response is just a lie. I can't be calling every day for feedback without success. I am so inconvenienced I am without a car but I've insurance.
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Innovation Group's replyOfficial
28 Apr 2023, 13:55Dear Nompumelelo Mthombeni, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply28 Apr 2023, 13:55
Official
Dear Nompumelelo Mthombeni, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team