GR
Gradon R
1 reviews | Active since Nov 2023
19 Mar 2026, 10:57
Poor Service
I have requested my rim and Tyre cover to be cancelled on the 5th March 2026 and mailed ***p
up until today nobody has gotten back to me.... I had to call in and this is unacceptable.
Cancellation request of Mechanical Warranty - IG-R-***
Please be advised that we have received your cancellation request
For further information please contact our Customer Care Centre on ***
The consultant said I need to wait 21 days, now I get this is not his fault he is only following procedure.
After calling today then it was only processed, I need this cancelled ASAP with a confirmation that this has been cancelled. I cannot wait 21 days and plus I have mailed on the 5th March and nobody has answered me.
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Innovation Group's replyOfficial
19 Mar 2026, 10:58Dear Gradon Robertson,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
Innovation Group's reply19 Mar 2026, 10:58
Official
Dear Gradon Robertson,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team