GA
Greg A
1 reviews | Active since Sept 2017
15 Jun 2021, 16:06
Poor service delivery, very poor.
Been calling and mailing for 3 weeks. My mum has a warranty and service plan for her vehicle.
Front shocks have collapsed, called Innovation to lodge a claim and find out where to take the car. Was sent a list of service providers in my area, 2 providers do not answer calls, the 3rd is a diesel injector specialist and does not do shocks.
I have called Innov Group for 3 weeks and mailed for 3 weeks and still no luck in getting the car repaired.
Seems once they have your money, nothing else matters.
Helpful (0)
Replies (4)0
Replies (4)
Innovation Group's replyOfficial
15 Jun 2021, 16:26Hi Greg, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's reply15 Jun 2021, 16:26
Official
Hi Greg, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
GA
Greg A's updateReviewer Update
17 Jun 2021, 13:53And what a waste of time. After countless emails, they again provide the self same dealer list that covers the entire, of which the only 2 dealers are in my area and never answer a call after 3 weeks of trying.
Can innovation be innovative and get call center agents etc to actually read emails sent to them.
The vehicle is undriveable due to collapsed shocks, and there is now resolution in sight.
Needless to say, once they have your money, they don't care.
Can innovation be innovative and get call center agents etc to actually read emails sent to them.
The vehicle is undriveable due to collapsed shocks, and there is now resolution in sight.
Needless to say, once they have your money, they don't care.
GA
Greg A's update17 Jun 2021, 13:53
Reviewer Update
And what a waste of time. After countless emails, they again provide the self same dealer list that covers the entire, of which the only 2 dealers are in my area and never answer a call after 3 weeks of trying.
Can innovation be innovative and get call center agents etc to actually read emails sent to them.
The vehicle is undriveable due to collapsed shocks, and there is now resolution in sight.
Needless to say, once they have your money, they don't care.
Can innovation be innovative and get call center agents etc to actually read emails sent to them.
The vehicle is undriveable due to collapsed shocks, and there is now resolution in sight.
Needless to say, once they have your money, they don't care.
GA
Greg A's updateReviewer Update
17 Jun 2021, 13:56And still no call back after 48 hours, despite receiving a mail saying that the issue would be escalated and someone would call within 48 hrs.
Close to R250 airtime and data spent needlessly on hold, needlessly emailing, to get 0 resolution, or meaningful help.
Close to R250 airtime and data spent needlessly on hold, needlessly emailing, to get 0 resolution, or meaningful help.
GA
Greg A's update17 Jun 2021, 13:56
Reviewer Update
And still no call back after 48 hours, despite receiving a mail saying that the issue would be escalated and someone would call within 48 hrs.
Close to R250 airtime and data spent needlessly on hold, needlessly emailing, to get 0 resolution, or meaningful help.
Close to R250 airtime and data spent needlessly on hold, needlessly emailing, to get 0 resolution, or meaningful help.
GA
Greg A's updateReviewer Update
23 Jun 2021, 13:42OK, upgrading my previous rating, and Innovation Group should take note, the star rating upgrade is purely due to the phenomenal service lof Mpho Ntsumele.
Called me back, enquired about the problem, and moved heaven and earth to help get mums car sorted out.
On top of that, his promise to call on the day the car was booked for the shock change, he called, unfortunately my wife had just delivered our baby, so the car couldn't go in as planned, but he was understanding, and to be honest, he was as excited about our newborn as I am.
Well done Mpho, you are an absolute gentleman. Top class.
Regards
Greg
Called me back, enquired about the problem, and moved heaven and earth to help get mums car sorted out.
On top of that, his promise to call on the day the car was booked for the shock change, he called, unfortunately my wife had just delivered our baby, so the car couldn't go in as planned, but he was understanding, and to be honest, he was as excited about our newborn as I am.
Well done Mpho, you are an absolute gentleman. Top class.
Regards
Greg
GA
Greg A's update23 Jun 2021, 13:42
Reviewer Update
OK, upgrading my previous rating, and Innovation Group should take note, the star rating upgrade is purely due to the phenomenal service lof Mpho Ntsumele.
Called me back, enquired about the problem, and moved heaven and earth to help get mums car sorted out.
On top of that, his promise to call on the day the car was booked for the shock change, he called, unfortunately my wife had just delivered our baby, so the car couldn't go in as planned, but he was understanding, and to be honest, he was as excited about our newborn as I am.
Well done Mpho, you are an absolute gentleman. Top class.
Regards
Greg
Called me back, enquired about the problem, and moved heaven and earth to help get mums car sorted out.
On top of that, his promise to call on the day the car was booked for the shock change, he called, unfortunately my wife had just delivered our baby, so the car couldn't go in as planned, but he was understanding, and to be honest, he was as excited about our newborn as I am.
Well done Mpho, you are an absolute gentleman. Top class.
Regards
Greg