Poor service delivery

I spoke to Tintswalo on 20-07-2021 at 16:09 to confirm when I can take my car for a service. I was not informed upon signing up for the policy that I would have to renew my policy after every service, hence I was under the impression that it will continue automatically as money was still deducted from my account. My initial request was for her to please confirm whether the premium was still deducted from my account, and why since the policy "expired" which was the case. I tried to contact Innovation Group on numerous times, but I was transferred to the relevant department and the call cut or I ran out of airtime due to the long wait. I need feedback ASAP.