TH
Thabo H
1 reviews | Active since Aug 2023
24 Aug 2023, 11:50
Poor service delivery
I took up a mechanical warranty with innovation group & I informed of the parts they cover in the car, today my car can’t be repaired a clutch because their story has changed now I’ve to pay NIM Toyota centurion yet I’ve a warranty…innovation group your service on warranty sucks
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Innovation Group's replyOfficial
28 Aug 2023, 09:13Dear Thabo Hlongwane, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply28 Aug 2023, 09:13
Official
Dear Thabo Hlongwane, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team