Poor service

Taken three days still no resolution for my vehicle repairs after I was sold a warrenty only to be told 3 days later that they need me to fill out a form after I had to phone them to find out what is happening. To filling out and sending back within 20 mins to say it now takes another 48 hours to get a dealer code before they even look at the issue to see if authorised. I have had no vehicle since Monday and not one person can help but when it’s time to sell the product they are extremely persistent and constantly calling to make sure they make a sale.