KM
Katlego M
1 reviews | Active since Jan 2026
06 Jan 2026, 10:59
Poor Service | Claims Dept
The claims consultant hung up on my call without assisting me. And I called again, and the same agent hung up.
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Replies (3)0
Replies (3)
Innovation Group's replyOfficial
06 Jan 2026, 11:09Dear Katlego Molokeng,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
Innovation Group's reply06 Jan 2026, 11:09
Official
Dear Katlego Molokeng,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
KM
Katlego M's updateReviewer Update
06 Jan 2026, 12:27Thanks for the prompt response from the Customer Experience Team. They address the matter with great respect and attention to detail.
KM
Katlego M's update06 Jan 2026, 12:27
Reviewer Update
Thanks for the prompt response from the Customer Experience Team. They address the matter with great respect and attention to detail.
Innovation Group's replyOfficial
06 Jan 2026, 13:22Dear Katlego Molokeng, Thank you for taking the time to provide us with a great review. We take great pride in providing customers with effective and efficient service and we are pleased to hear that you were satisfied with the service provided. Please be assured that the compliment will be forwarded to the relevant team. Kind regards, Complaint Team
Innovation Group's reply06 Jan 2026, 13:22
Official
Dear Katlego Molokeng, Thank you for taking the time to provide us with a great review. We take great pride in providing customers with effective and efficient service and we are pleased to hear that you were satisfied with the service provided. Please be assured that the compliment will be forwarded to the relevant team. Kind regards, Complaint Team