Poor service
I am disappointed with the service I received from when the call I made when the claim was logged 7 of may .I am essential worker and must use public transport because of the delay .I don't miss my instalment and don't want to be infect with covi19 .
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Replies (2)
Innovation Group's replyOfficial
20 May 2020, 07:34Hi Lerato, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply20 May 2020, 07:34
Official
Hi Lerato, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
22 May 2020, 10:09Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
Innovation Group's reply22 May 2020, 10:09
Official
Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team