MN
Milly N
1 reviews | Active since Feb 2017
01 Oct 2020, 12:56
Poor Service by Innovation Group that works with MFC
I am trying to log a claim from this insurer that works with Nedbank. I called logged at 12:40 and 12:48 please trace these 2 calls it is a waste of my time to be calling for someone to hang up on the other side!! I already see problems with my claim here, if i do not get feedback I will be happy to cancel and look for another insurer.
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Replies (2)0
Replies (2)
Innovation Group's replyOfficial
01 Oct 2020, 15:49 Hi Koketso, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's reply01 Oct 2020, 15:49
Official
Hi Koketso, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's replyOfficial
02 Oct 2020, 14:16Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
Innovation Group's reply02 Oct 2020, 14:16
Official
Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team