Poor Service by Innovation Group (Motor warranty department).

Good day,

My policy was cancelled with Innovation Group on 12/03/2018 through MFC because it was financed with them. Vehicle was a Write Off that's the reason why we had to cancel the Polict.

I'm very disappointed that it took the whole month for Innovation Group to reply me of which it was on 12/04/2018 when they confirmed figures that they going to settle and their sms it stated that it will only take 7 working days for refunds. I did follow up with Innovation Group customer care on 23/04/2018 and they confirmed that EFT was made to MFC for refunds but up until today they cannot provide me with Proof of payment. MFC advised that they never receive any payment from Innovation Group, I must ask for proof of payment of which it's something I struggle to get from Innovation Group.

I will now refer this matter to my legal representative and Ombudsmen because I cannot deal with Insurer that sells lies and not deliver as they promise when they sell their policy.

The lack of clients experience and poor service received from all claims department leave one to wonder if this is the best leading administrator of vehicle warranty in this country as they claiming to be on internet and other media sites. This is by far the worst service I've received from any Insurer. I would like this matter to be resolved as soon as possible.