Poor Service by Absa Innovation warranty

I took in my vehicle for diagnostics on tuesday the 4th April for routine diagnostics after i got an epc light that kept coming on and off while driving the vehicle on monday the 3rd April 2023. My repair workshop diagnosed the vehicle and submitted a formal claim with the innovation warranty on the 5th April 2023 however, to date, the warranty keeps saying that an assessor will be visiting the workshop on the next since the initial booking that was made for thursday the 6th wherein they never showed up.

This is extremely frustrating because i really need the vehicle to commute to work whilst also planning ky wedding for this month end. The lack of commitment by the institution is really worrying. The workshop has already even communicated their intention to start charging a storage fee if the vehicle is not collected

At this point i am scared of what will be happening with my future claims.if i am not getting any proper commitment due to the fact that their internal departments do not care nor prioritize their customer satisfaction