Poor Service and lack of assistance

<p>We have been dealing with the Mfc Innovation group since the 3rd July 2017 regarding the cancellation of my deceased brothers' policy. We ourselves had to investigate why my brothers vehicle settlement was not the same as the life/death insurance company settlement, after numerous phone calls we eventually discovered that there was an extra service/maintenance agreement taken out through the Mfc Innovation Group. We asked for the telephonic recording of when my brother took out the extra policy, which till today we have not received any reply to. If we were informed about the extra policy we would have cancelled it the same time in June 2017 as when we sent in the death claim forms for my late brother to Mfc. My late brother is Armand Minnaar with ID ********** 020085. We are still struggling with the Mfc Innovation Group as you can only speak to call centre agents as we want to clarify the policy details and the pro rate amount to be paid over to Mfc. It is frustrating as nobody can give you a exact date for the pro rata payment as I am the executor of the estate and we are being pushed from pillar to post. We just want to get everything resolved.</p>