LL
Lengana L
1 reviews | Active since Oct 2013
05 May 2023, 10:49
Poor service and dishonest
Innovation Group guys are full of lies, you can't cancel a contract and if you do then you won't get your money back!
At 1st when I took the service contract, they said you can cancel anytime but now I cannot cancel after I've claimed.
Tyre contract: I can't get my money back when I cancel.
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Innovation Group's replyOfficial
05 May 2023, 12:44Dear Lengana Kgano Linchwe, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply05 May 2023, 12:44
Official
Dear Lengana Kgano Linchwe, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team