BH
Brian H

1 reviews | Active since Jun 2016

17 Jul 2024, 09:18

Poor service affects more than just your business.

Stay far away from this group. After calling 6 times I still don't have the information necessary to have my vehicle repaired. Management is non existent, no one is accountable and all people say is sorry. Sorry is not a solution to your incompetence. Poor service doesn't only cost you a customer, it costs those that deal with you as well. I can't support the repairer in town because you won't deal with them, I have to try somewhere else and you are so secretive about who you will work with. You make it impossible for me to get my car repaired.

0
Replies (2)
Innovation Group
Innovation Group's reply17 Jul 2024, 16:31
Official
Dear Brian Holden, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team 
BH
Brian H's update17 Jul 2024, 16:58
Reviewer Update
More stories sorties and excuses. Just get it done