Poor service

Good Day

My claim was lodged on 19 December 2022 by Car Service Centre in Horison View, Cnr Sonop and Ontdekkers Street. I called in last week to follow up on the claim and was told you waiting for my service history and will only send an assessor when you receive the service history. I obtained the documents and sent them to your office last week on Thursday, 5th Jan 2023, and called to ensure you received them but I was cut off due to depleted airtime and no one bothered to call me back to confirm receipt of documents. I called again on Monday 9th Jan 2023 and was put on hold for more than 5 minutes with no luck and still no callback. I called this morning again and spent more than 30 minutes on the phone at first I got cut off again while speaking to Kagiso in claims and with no call back I called again and spoke to Kgomotso and only for him to first tell me that you still waiting for the service history and after I told him I sent it myself and the dealer also sent it then after being on hold for a while he came back to confirm documents were received and only then was able to book an assessor. I am unhappy with the service received thus far as schools are open now and I need my vehicle repaired as soon as possible. We approaching the 19th of January next week and that will be a full month without a car considering I didn't have one during the holidays and accepted that it was holiday time but now these delays which seem like I have to constantly be on the phone with you guys to resolve this claim is unbearable. When can one just have a smooth claim process without unnecessary delays? How long would it have taken for an assessor to be booked if I did not call in this morning?