SN
Sakhele N
1 reviews | Active since Sept 2018
21 Feb 2024, 19:22
Poor Service
extremely bad service. Logged a claim with them and got rejected because the car "was in an accident". Strangely enough, as the owner. I was not even aware that my car was involved in accident..
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Innovation Group's replyOfficial
22 Feb 2024, 07:58Dear Sakhele Ndlangalavu, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply22 Feb 2024, 07:58
Official
Dear Sakhele Ndlangalavu, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team