SS
Siyabulela S
1 reviews | Active since Jan 2021
11 Jul 2022, 14:54
poor service 😔😔😔😔
I regret for choosing you to cover my tyres , I submitted a claim last week but your staff seems they don't know or don't care about their job .They send me up and down ,I hate the fact that I paid you my money but you don't want to give me a service I deserve.I am very disappointed.
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Innovation Group's replyOfficial
11 Jul 2022, 16:38Dear Siyabulela Swaartbooi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply11 Jul 2022, 16:38
Official
Dear Siyabulela Swaartbooi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team