Poor service

Good day,

I have emailed the quotation and responded on email as I could not write on the questionnaire but I responded via email, they just don't respond.

Whenever I follow up the will refer me to complete the questionnaire. my question is I have more scratches to fix and they only cover one per event or is this intentional because the policy lapses end of July so that I do not have more claims for them to cover.

I need your assistant with intervening to this query, I tried several times with no joy.

Regards