K
Kutullo
1 reviews | Active since Dec 2023
10 Apr 2024, 12:55
Poor service
I had an upfront payment for the policies I had with innovative and then I decided to cancel them before the period could elapse. The refund was made to the finance house although it did not have reference. I have a year now asking for a proof of payment (refund) with no luck. Everytime I call in to check they keep telling me that the matter was escalated to the relevant department.The only thing I need from them is to provide me with proof of payment .I am very disappointed with their service
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Innovation Group's replyOfficial
10 Apr 2024, 14:19Dear Kutullo We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply10 Apr 2024, 14:19
Official
Dear Kutullo We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team