1 reviews | Active since Jan 2016
Poor service
<p>The call centre agents are useless and never provide assistance. A special order was made to reactivate a policy, they say the debit order reflects but the policy is still inactive. What is the issue now?</p>
Dear Client,
Thank you for your patience regarding the concerns raised.
We confirm that a customer care representative has tried to contact you but was unsuccessful. We would like to confirm your policy details in order for us to assist you accordingly.
Kindly advise of a more suitable time to contact you or, alternatively, contact our customer care department at *** quoting reference no. 323917.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for your patience regarding the concerns raised.
We confirm that a customer care representative has tried to contact you but was unsuccessful. We would like to confirm your policy details in order for us to assist you accordingly.
Kindly advise of a more suitable time to contact you or, alternatively, contact our customer care department at *** quoting reference no. 323917.
Kind regards,
Tumi Bacela