SM
Sharon M
1 reviews | Active since Aug 2022
02 Aug 2022, 14:41
Poor service
I honestly dont know what to say about this company.So my husband to the scratch and dent insurance.So in June we had a little accident and our car got scratched.He was told he needs to find a penalbeater that is VAT registered fine we got the qoutation and sent it.They approved the claim and we took our car to the penalbeater so now they need to panelbeater we are told that the VAT number is invalid.So my question why didnt they pick this up before aproving the claim.Its their job to make sure everything is in order before approving a claim.
Now we have to go another month without a car.
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Replies (2)
Innovation Group's replyOfficial
02 Aug 2022, 15:34Dear Sharon Maake, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply02 Aug 2022, 15:34
Official
Dear Sharon Maake, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
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Sharon M's updateReviewer Update
03 Aug 2022, 12:40After the review I wrote yesterday about the claim not being paid.On 03/08/2022 the query was resolved and the claim was paid out and now can go collect our car.Thanks to all consultants who helped this morning.
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Sharon M's update03 Aug 2022, 12:40
Reviewer Update
After the review I wrote yesterday about the claim not being paid.On 03/08/2022 the query was resolved and the claim was paid out and now can go collect our car.Thanks to all consultants who helped this morning.