JM
Joyce M
1 reviews | Active since Nov 2020
23 Nov 2020, 14:46
Poor service
Their service is very poor my car has been at the dealership for 2 weeks now waiting for their authorization and they are busy telling me different stories every day spoke to their seniors but still no progress very disappointed want to cancel all policies I have with them
Helpful (0)
Replies (2)0
Replies (2)
Innovation Group's replyOfficial
23 Nov 2020, 16:54Hi Joyce, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply23 Nov 2020, 16:54
Official
Hi Joyce, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
24 Nov 2020, 15:02 Hi Joyce,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply24 Nov 2020, 15:02
Official
Hi Joyce,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team