GB
Gregory B
1 reviews | Active since May 2023
12 Dec 2023, 15:17
Poor service
The call centre sevice is very very people sent from one person to another you will call untill your airtime get finish their not cuming back to you regarding a claim or your emails
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Innovation Group's replyOfficial
14 Dec 2023, 11:30Dear Gregory Bloem, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply14 Dec 2023, 11:30
Official
Dear Gregory Bloem, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team