POOR SERVICE

I HAVE TRYING TO GET REIMBUR*****T FROM INNOVATION GROUP FOR CAR WARRANTY. THE WARRANTY WAS SUPPOSED TO LAPSE AFTER 2 YEARS (2015-08-01 TO 2017-08-31. BUT IT DID NOT.THEY ONLY REALISED THAT IT WAS STILL DEDUCTING AFTER A YEAR AND SIX MONTH. I HAVE BEEN CALLING THEIR CONSULTANTS AND THEY SEE THAT THE POLICY WAS FOR TWO YEARS BUT SEEM NOT TO KNOW HOW I'M TO BE REIMBURSED.I HAVE SENT AN E-MAILS, THE RESPONSE IS I WILL BE ATTTENDED TO WITHN 48 HOURS BUT UP TO NOW NOTHING CAME FROM THEIR SIDE