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JW
James W

1 reviews | Active since Jun 2017

18 Sept 2018, 21:53

Poor service

My Wifes car Turbo went. The dealership advised that the turbo gets replaced with the pipes and inter cooler as the turbo blades disintegrated and went through the system, Innovation Group decided that only replace the Turbo as the inter cooler is not defective and they will only cover for R16900 +- of the R32 000 quote. What they dont realise is that metal fragments sits in the inter cooler and pipe work which can cause severe damage. Yet they dont care and choose to ignor that. No one has had the decency to phone me and explain how they got to that value. Furthermore I have been waiting for more than a week just to get a schedule out of them.

Explain to me how on earth is that right?

0
Replies (4)
Innovation Group
Innovation Group's reply19 Sept 2018, 09:26
Official

Dear Client

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Best regards,

Innovation Group
Innovation Group's reply19 Sept 2018, 09:29
Official

Hi James ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Best regards,

Innovation Group
Innovation Group's reply21 Sept 2018, 16:45
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Best regards,

JW
James W's update01 Oct 2018, 13:03
Reviewer Update
I am now forced to actually go to the Ombudsman due to the fact that no one seems to be able to make a decision. So lets see what Mr. Ombudsman will say. You will never in my life receive my business, any family, friends or business deals from me again.