Poor Service

Item: Innovation Group
Rating: 1
Author: George D

Claims took 3 days to get processed and only after 2 calls to follow-up, the first on day two took 18 minutes to get answered and the second on day three was answered after 31 minutes. Email responses take more than 3 days, sometimes only after reminder emails.

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

12 May 2021, 09:04

Hi George,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply12 May 2021, 09:04

Official

Innovation Group's replyOfficial

12 May 2021, 15:21

Hi George,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply12 May 2021, 15:21

Official