Poor Sales Service!!!
Been trying for the last two months to get an extended warranty for our vehicle but no luck. Its always "an agent will contact you shortly" but that never seems to happen. I've asked for a direct line but this was not possible either. Totally Exhausted!!!
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Innovation Group's replyOfficial
22 Dec 2020, 07:27 Hi Zita, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's reply22 Dec 2020, 07:27
Official
Hi Zita, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's replyOfficial
24 Dec 2020, 07:14 Hi Zita, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards, Complaints Team
Innovation Group's reply24 Dec 2020, 07:14
Official
Hi Zita, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards, Complaints Team