Poor Poor Service and Misleading Information

Have a power-up service plan with Nedbank Innovation Group. The day i took up the policy the sales consultant assured me and then reassured me that the policy was activated and that i was able to use it straight away. When i wanted to claim for my wiper blades today at Ford in Somerset West i was informed that the policy was inactive and that approval was required-I spent 5 hours in front of Ford garage and had to leave a and the store was closing and still no feedback was provided. When i call them the careless and unconcerned sales agent told me that i had to call back after an hour. That was the only excuse i was given. What was the use of a policy when they refuse to assist me. I don't advise anyone to take up anything with them until they start changing the way they attend to clients needs. What's sad is that i am not the first client to complain yet the same behavior is shown.