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NE
Nizamuideen E

1 reviews | Active since Oct 2014

25 Jan 2019, 17:07

Poor Poor Service

What a run around. Last year I was sold a extended warranty ( ********** 88)on my car by the Telesure group. They have been taking my premiums on time. Yesterday I had a problem with my car, I took it in to the dealership to get it Repaired. After the car had been evaluated a quote was sent in for the repairs, the claim was placed on hold due to the dates on the policy being incorrect, and the policy had been sold to me apparently is incorrectly. This has nothing to do with me if they made a mess up with the policy they sold to me. I know I have purchased an extended warranty, and I have been sent a policy schedule stating I have an EXTENDED WARRANTY, and this be should honored. My car is at VW waiting for approval, why should I be made to suffer because of an error on Telesure side. Premiuma are being taken but the service is poor. Next step is to go to the Ombudsman.

0
Replies (3)
NE
Nizamuideen E's update28 Jan 2019, 12:20
Reviewer Update
Recieved a call fron Telesure, passing the buck to Innovation. I called Innovation passing the buck to Telesure. Shanon from Telesure not taking calls also. Called in and waited over 25 minutes no response. I have to go to the Ombudsman now. No option.
Innovation Group
Innovation Group's reply28 Jan 2019, 12:39
Official
 Hi   Nizamuideen,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.
Kind Regards,
Complaints Team
NE
Nizamuideen E's update28 Jan 2019, 13:30
Reviewer Update
Finally Recieved feedback from Innovation. Apparently Telesure made a mistake when selling the policy to me. I had requested an Extended Warranty and that what was sold to me. I have being my paying installment from last year without a problem. They had enough time to identify that they made a mistake. My policy clearly indicates that I have an Extended Warranty and they need to honour it. They made the mistake and not me. If I had not claimed in the 24 month period than they wouldn't been an issue, they would have taken my premiums. I am not willing to accept any less as I was sold an extended warranty. Princess at Innovation clearly states that Telesure made the mistake, and they need to honour they end of the deal. Sheldon handling the issue on Telesures side is not providing feedback and not willing to take calls. This is day 3 now that I am having a run around. Telesure is passing the buck and can't stand up for there mistake. They need to stand up and take responsibility.