SA
Sagren A
1 reviews | Active since Aug 2023
29 Aug 2023, 18:54
Poor experience with absa innovation group warranty
I noticed alot of complaints on the innovation group, me myself have had recent terrible experience where they rejected a claim, I even called them to check if they cover the component before sending my car for repairs, they found lame excuse to reject. I'm even disappointed with absa, policy taken through absa. But there is so much complaints if everyone lodge ombudsman they will take action.
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Innovation Group's replyOfficial
30 Aug 2023, 07:10Dear Sagren Archary, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply30 Aug 2023, 07:10
Official
Dear Sagren Archary, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team