poor customer services and empty promises

I took a service plan with this company and there was a duplicate for my policy, i have been trying to get my refund since February even today 31/03/2023 i have not been paid. im being sent from piller to post every time i phone, i have been helped by Lebo,Rose and Lesedi all this people promised that they will email me the communication and also promise that i will get my refund but i never did, their customer service is very poor. they havent refunded me since they took double in february. i want my money back, Lesedi said they refunded me on the 10th March to an ABSA account of which i dont even have an absa account they are debiting from FNB account.