Poor customer service- Innovation group

The service from the innovation group is extremely poor , I have a motor warranty with them and they make every excuse not to pay . They have *********** consultants. It is a disgrace that a big group like this take the peoples money but find excuses to honor claims . I have a warranty for my car for the past 2 years and first time I log in a claim and they make excuses to pay . I spoke to about 10 people who just push you from pillar to post . When I took out the policy the explained to me that my car can be serviced at any RMI approved center which I have done since the the car came out of warranty, I drive a 2013 Ford Focus 2.0tdci and my aircon compressor stopped working so I took it into a Rmi center who has been servicing my car and they told them that they are not on their vendor list and will not be able to fix the car . This was the first time I heard that they have a vendor list , when I took out then policy no one ever explained this. I called innovation claims and they emailed me their list , I took my car to one of their approved repair centers , and when they center called then to log the claim they have been giving him the run around , not will to assist , they are making excuses that the car service book is not up to date , I called them and told them it is , the workshop emailed them the service history as well . I stranded for transport to get to work but these guys do not care about customer service, Innovation group this is very disappointing, I have been a client with you guys ( unity warranty ) for many years and this is the first time I have so much of issues , making calls from my cell and taking my work time . Please resolve this problem immediately, you will loose clients.