NM
Nonhlanhla M
1 reviews | Active since Jun 2024
29 Apr 2026, 12:28
Poor Customer Service, Incompetency & inconsiderate attitude
Poor Customer Service, Incompetency & inconsiderate attitude
I have rim & tire cover with for the past 4 years and for my first time in 4 years, claim I have been trying to get assistance from the morning. No response whatsoever, o am the one who keeps checking the status of my claim only to be told wait we are checking until they drop the call, mind you I called them with my phone.
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Innovation Group's replyOfficial
29 Apr 2026, 12:30Dear Nonhlanhla Mbambo,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
Innovation Group's reply29 Apr 2026, 12:30
Official
Dear Nonhlanhla Mbambo,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team