Poor customer service and communication

Yesterday I took my car in for a service, about an hour later I got a call from Toyota telling that my policy expired at 120 000km service. To my surprise because I did that 120k service in July 2018, nobody said anything to me and the policy continued deducting. I called your customer service, spoke to Katlego who confirmed that my policy was still active although it was supposed to expire at 120k as I was covered for 2 services but did one. He then proposed the extension of the policy, escalated the matter and promised to call me back. I called back at 13:12, i was told that Katlego is busy on another call or lunch and I was assisted by Boitumelo. She looked at my query, later told me that Innovation won’t be able to assist me now due to unpaid premiums (Jan, Feb, March 2018) and that was prior i did my 120k service and nobody mentioned that to me. I was covered for 2 services, i did one and now I need to pay cash for the service and yet I have been paying for the policy that has expired/cancelled from July 2018 to now. Later on i called to check if Katlego has the final feedback, a lady answered told me that Katlego was busy on another line and asked if she can help. I told her what I was waiting for from Katlego, she spoke to him and came back to me saying I need to pay 3 premiums for my policy to be reactivated. I requested that Katlego called me back and the lady told me that "THEY HAVE A VERY HIGH VOLUME OF CALLS". I sent them an email, no response or acknowledgement of my email. Please can i get a refund of my premiums from August to date as I was paying premiums on a cancelled policy