SJ
Sazi J
1 reviews | Active since Sept 2018
30 May 2023, 14:05
Poor customer service
I do not understand why Innovation would right on their policy document that they cover wheel bearings and control arms, next thing when I have to claim, they advise that only one part will be covered. This company is a disgrace and should never be allowed to rob people broad day light.
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Innovation Group's replyOfficial
30 May 2023, 14:44Dear Sazi Jojo, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team
Innovation Group's reply30 May 2023, 14:44
Official
Dear Sazi Jojo, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team