poor customer service

I understand why you have poor ratings. I wish I read the reviews before I signed the contract with you. I have been calling your customer care and sending emails without any help. Every time I call I will be told to wait and hold on the call mind you I am using airtime only to be told that they will come back to me and never do. I have signed for 2 service plan with you June 2024. My car is to be serviced after 34 000 km or after every 2 years. Meaning the service plan is supposed to expire in 2028, but on the service plan you wrote the service plan will expire 2026. This means that I will forfeit one service because I will only take my car for service in 2026 or after 34 000km. I have asked that you amend the service plan expire date to 2028 in order to align with manufacture service recommendations so that I don’t forfeit one service. Is not like you are giving me 4 service plans it is still 2 service plan which will expire after 4 years since my car must be serviced after every 2 years not every year. I hope this makes sense if you fail to do this please refund me because I don’t see the reason for paying for the service that I won’t be able to utilise. You have asked proof of manufacture service recommendations which I did send to your consultant Phindile Ngcobo ‘s email but she also never gets back to me since last year 2024. Now is June 2025 and I can’t take the car for service because the kilometres are still far to reach the service recommended kilometres