Poor customer service!

Teach your rude claims department staff (Thabo to be specific) good customer care service.

I'm not submitting a claim against his policy.

Ending a call while the customer is still talking is RUDE and DISRESPECTFUL.

Always when claims are submitted, Innovation Group is trying hard to look for loopholes in order for a claim to be rejected.

VW submitted a claim and provided all the information you have REQUESTED.

Days later, when I make follow-ups, you're requesting invoices of claims you previously rejected.

I don't know why MFC keep on selling me your useless policies.

This is exactly the reason why I rejected to take up your service plan. Your service is appalling!