MM
Mthokozisi M
1 reviews | Active since Aug 2014
23 May 2022, 14:20
Poor customer service
I processed a claim of which I have to keep following up,they aren’t bothered to update me regarding my claim,sent them all necessary documents but still nothing from them.
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Replies (2)
Innovation Group's replyOfficial
23 May 2022, 14:56Hi Mthokozisi, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply23 May 2022, 14:56
Official
Hi Mthokozisi, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
26 May 2022, 09:25Hi Mthokozisi, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologize for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team
Innovation Group's reply26 May 2022, 09:25
Official
Hi Mthokozisi, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologize for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team