Poor customer service

Item: Innovation Group
Rating: 1
Author: Dudley N

Very very poor customer services!!! I have an extended service plan with Innovation through Mfc Nedbank , I had a issue and wrote email on 29 January 2021 Im still waiting on Innovation to respond

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

12 Feb 2021, 12:04

Hi Dudley ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply12 Feb 2021, 12:04

Official

Innovation Group's replyOfficial

15 Feb 2021, 13:06

Hi Dudley

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply15 Feb 2021, 13:06

Official