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Masixole M

1 reviews | Active since Nov 2014

07 Mar 2019, 11:34

Poor customer service

The customer service is poor, communication even worse. I would strongly advise anyone not to take their business to this place.

Their call center operations are a shambles, you spend a lot of time waiting to speak to a consultant and they never respond to their e-mails.

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Replies (3)
Innovation Group
Innovation Group's reply07 Mar 2019, 11:35
Official
Hi Masixole ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team
MM
Masixole M's update07 Mar 2019, 11:40
Reviewer Update
Your automated responses don't give me any assurances. I sent you an email (e-mail correspondence is CP-ANHQM), and i had to be the one to follow up after 4 days when i still hadn't heard anything from you
Innovation Group
Innovation Group's reply14 Mar 2019, 11:00
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team