RM
Ramaema M
1 reviews | Active since Feb 2021
07 Jun 2022, 11:18
Poor customer service
Absolutely disappointed.... poor customer service by a delinquent lady in your sales by the name of Nosipho Sibiya today 11:05-11:15. Her demeanor was so arrogant over the line, she kept quite for almost a minute if not two just because I'm asking clarity seeking questions? This is absurd and should never happen ever, especially perpetuated by a black woman. Never. I'm very disappointed
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Replies (2)
Innovation Group's replyOfficial
07 Jun 2022, 12:19Dear Ramaema ,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply07 Jun 2022, 12:19
Official
Dear Ramaema ,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's replyOfficial
10 Jun 2022, 11:05Dear Ramaema,
Thank you for allowing Innovation Group the opportunity to investigate your complaint.
We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided.
Should you require further assistance, please feel free to reach out to us on ***.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply10 Jun 2022, 11:05
Official
Dear Ramaema,
Thank you for allowing Innovation Group the opportunity to investigate your complaint.
We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided.
Should you require further assistance, please feel free to reach out to us on ***.
Best Regards
Innovation Group Customer Services Team