GB
G B
1 reviews | Active since Feb 2017
03 Jul 2025, 14:20
Poor customer care
To: Sales dept manager. Agents refuse too call me back. It has happened 4 times. I am an existing client with two plans, busy with the third. One of the agents is Calvin. I want info on power up service plan no 4,
Helpful (0)
Replies (2)0
Replies (2)
Innovation Group's replyOfficial
03 Jul 2025, 15:15Dear G Bain,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply03 Jul 2025, 15:15
Official
Dear G Bain,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
GB
G B's updateReviewer Update
07 Jul 2025, 14:27Thanks for contacting me. Half of my request was completed. A Mr Makutwena assisted me with the power up plan. I told him about the problem I innisially started with that has not been resolved, That is a ultimate booster warranty. ABSA said I must contact Innovation. I phoned innovation. Innovation said phone ABSA, Makutwena said Innovation can do it but not him. A person named Arnold works with booster plans, He will phone me end of day, That did not happen, INNOVATION I want a booster plan, please follow up to complete.
GB
G B's update07 Jul 2025, 14:27
Reviewer Update
Thanks for contacting me. Half of my request was completed. A Mr Makutwena assisted me with the power up plan. I told him about the problem I innisially started with that has not been resolved, That is a ultimate booster warranty. ABSA said I must contact Innovation. I phoned innovation. Innovation said phone ABSA, Makutwena said Innovation can do it but not him. A person named Arnold works with booster plans, He will phone me end of day, That did not happen, INNOVATION I want a booster plan, please follow up to complete.